Scroll Top

Happy customers. Ecstatic employees. That’s impact.

Choose one. Or all. You’ll see better customer relationships and happier employees—without the bloat, hassle, and expense of typical business software.

Your vision, our platform

Customize, extend, and unify experiences for your growing business with the Freshworks Neo platform.

A scalable platform, built for everyone

Neo is the enterprise-grade, scalable, and secure foundation that powers all Freshworks products, making our products delightfully easy to onboard, use, and extend. What’s more- it makes Freshworks products seamlessly interoperable with each other.

Now create, connect, and innovate as you wish to, Neo has got your back!


Customize limitlessly

Looking for solutions that meet YOUR business needs? Neo helps you customize limitlessly!

  • Bring your own custom objects to address complex workflows
  • Easily create and use workflows that are specific to your business needs
  • Effortlessly build customized applications with easy to use developer capabilities


Extend effortlessly

With Neo, you can extend applications as needed even as your processes get more demanding.

  • Extend your Freshworks experience with 1200+ marketplace apps
  • Employ the developer portal and community to build upon solutions of choice easily
  • Harness native integrations to seamlessly connect across applications


Work Seamlessly

Freshworks products are built ground up on the common foundation of the Neo platform, giving you a secure and unified Freshworks experience.

  • Get a 360-degree user view with a unified data platform
  • Make smart business decisions with actionable insights from Freshworks Analytics
  • Manage easily with a common admin, signup, and billing platform
  • Delight customers and employees with unified conversational experiences

60,000+ global customers found a better way to work. Your turn.

Start your 21-day free trial. No credit card required.

Explore Freshworks Neo platform services

The platform services enable you to unify and customize your experience across
the Freshworks product suite as your business scales.


Extend and customize your Freshworks experience with over 1200 public apps or leverage our strong partner base to build custom apps for your unique business needs.



Unify context across apps, bring disparate teams together, and help customers on channels of choice with our native messaging integrations.

Messaging         Collaboration

Custom Objects

Tailor make Freshworks products to suit your business context, simplify your workflows and get deeper insights using objects relevant to your business.

Custom Objects


Enhance process efficiency and predictability, boost employee productivity, and delight customers with our modern and low-code analytics engine.



Enjoy bi-directional sync & data field mapping within our product suite and with external solutions.


Access enterprise-grade security and administration controls for all your Freshworks products from a unified admin center to foster governance and productivity.

Neo Admin Center

Developer Experience

Quickly build modern, secure, and scalable apps and integrations with a variety of developer tools and resources.

Developer Portal       End-User Apps

Unified Data

Enable sales, marketing, and support teams to leverage data from customer context and behavior to deliver personalized experiences

Unified Customer Record